All County buildings are currently closed to the public. Please visit our Online services page for resources and information. Cuyahoga County Justice Center, Juvenile Justice Center, and Courthouse remain open for essential functions.

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Registration & Visitation

As of March 18, 2020, registration and visitation rules have changed to protect inmates and their loved ones during the COVID-19 outbreak.

At this time, there are no in-person visits for family and friends due to the COVID-19 situation. Video visitation is available; details can be found below.


  • All visits through the video visitation system (on-site and remote) require the visitor to establish a user account.
  • Accounts may be created via:
    • Smart phone app
    • Online at (click below)

button that takes you to video visitation

For Family and Friends:

  • Visits through glass will be delayed until the ban on visitor visitation is lifted by the Ohio Department of Corrections.
  • On-site video visitation is available at no charge. NOTE: Currently suspended due to COVID-19 outbreak
  • Remote video visitation is available. NOTE: Remote video visitation may be temporarily suspended in certain housing units, due to the current COVID-19 pandemic.
  • One visit per inmate per week at no charge; promotional period ends 30 days after implementation. (Expires July 31, 2020)
  • Additional unlimited visits for inmates available at a charge of $5 for 25-minute increments (Additional fees apply for credit/debit card).
  • All units have extended remote evening hours.
  • Limited units have remote weekend hours.

For Attorneys:

  • Contact visits, visits through glass (with/without paper chutes), and visits via on-site video will continue. NOTE: Contact visits and/or visits through glass (with/without paper chutes) may be temporarily suspended in certain housing units, due to the current COVID-19 pandemic. Video visits will continue.
  • Visits via remote video are available at a charge of $5 for 25-minute increments. (Additional fees apply for credit/debit card).
  • Visits involving the transfer of documents and materials are subject to re-review.


Redeeming Securus Free Remote Session Coupon Codes (

  • Inmates have been provided a coupon code for a free remote video visit.
  • Each coupon code is valid for one free session per week and will expire on July 31, 2020.
  • Family and friends will have the option to enter the inmate’s coupon code when scheduling remote visits, which will waive the remote visit session fee.
  • If you were provided the coupon code information, you must also enter credit card information as well as the coupon code; however, you will not be charged.

NOTE: If family or friends have credit(s) for a rescheduled remote session, all credits must be utilized prior to activating or applying an online code.

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